Contact us with new enquiries on our assessment line

Monday, Tuesday, Thursday and Friday : 10am – 3:30pm (not Wednesdays)

020 3166 0953

(Phone calls charged at local rate)
The telephone assessor will take you through an initial assessment to determine the best way in which we can help you.

This might be through:

  • Providing you with information such as factsheets or leaflets
  • Directing or transferring you to another service
  • Referring you to an adviser if your enquiry is complex
  • Or referring you to a specialist service either here at the bureau or with a partner agency

There is a high demand for our service and we receive most of our calls at the beginning of each session between 10 and 11 am

Please note: Over Christmas we will be closed from 22nd December until 2nd January