Buying or repairing a car
Something’s gone wrong with a purchase
- Return faulty goods
- Claim using a warranty or guarantee
- If a company stops trading or goes out of business
- If something is advertised at the wrong price
- Report fake or counterfeit goods
- If something you ordered hasn’t arrived
- If you think you’ve bought stolen goods
- If your clothes have been lost or damaged by a dry cleaner
- Claim compensation if an item or product causes damage
- Getting your money back if you paid by card or PayPal
- If you’re unhappy about poor service
- Complain about a vet
- Pet becomes ill or dies after buying
Holidays and transport
Insurance
You’ve changed your mind
Post
- Claim compensation for lost, damaged or delayed post
- If you think your post is lost
- If your post has been tampered with
- Stop getting junk mail
- Stop getting someone else’s post
- Check your post collection and delivery times
- Complain about Royal Mail or a Post Office
- Complaining about a courier company
Phone, internet or TV
- Switch broadband, phone or TV provider
- Dispute a mobile, phone, internet or TV bill
- Problem with an app, software or download
- Stop getting nuisance calls and texts
- Cancelling a phone, TV, internet or mobile contract
- What to do if your mobile phone is lost or stolen
- If you’re struggling to pay your mobile, phone, internet or TV bill
- Complain about a premium rate phone charge or text message
Home improvements
Get more help
Energy
Template letters
Scams
Event tickets
Alternative dispute resolution
Water
Discrimination in the provision of goods and services
Agencies that can help
Citizens Advice Kingston
Whoever you are: whatever the problem
Environmental Health & Trading Standards
Business and Consumer Rights and Responsibilties
Financial Inclusion Service (RBK)
supported access to financial services for those in social housing
KAG Advocacy
Advocacy services for all vulnerable people
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Thinking Works
Solutions for energy and water saving in the home
