Citizens Advice Kingston (CAK) is an independent charity, and a Company limited by GuaranteeWe offer advice and information on a wide range of subjects. We are often asked about welfare benefits, debts, housing, employment, relationships and legal issues. The Royal Borough of Kingston Upon Thames Citizens Advice Bureaux Service is a Company limited by Guarantee, registered in England and Wales, number 2751249 and our registered office is: Neville House, 55 Eden Street , Kingston, Surrey KT1 1BW. Registered Charity number 1015180. Authorised and regulated by the Financial Conduct Authority FRN: 617641 VAT registration number : 271 8498 66
GovernanceOur governing body is a Trustee Board. This meets 4 times per year and has responsibility for the running of our service.
FundingCitizens Advice Kingston is funded by the Royal Borough of Kingston upon Thames, various charities such as BIG Lottery, local businesses and individual donations.
DisclaimerCitizens Advice Kingston has tried to ensure that the information on this website is accurate. However, Citizens Advice Kingston will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Kingston endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website. Citizens Advice Kingston assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Kingston, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
CopyrightMaterial on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Kingston and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.
- only access it when we have a good reason
- only share what is necessary and relevant
- don’t sell it to commercial organisations
- to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
- to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
- to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
- for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
- to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
- to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice
How Citizens Advice Kingston collect your dataYou can contact us online, by phone or in person. If you use our online (email) submission form which is on our website then your data is collected in a spreadsheet that is held ‘in the cloud’ and access to this is restricted to people who will be helping to answer your query. If you don’t want to share your information in this way, then you can use a different way to get in touch with us such as phone us or call into our information centre. The form makes this clear so you can be reassured that you can choose the best way to get in touch with us. If you phone us then we will talk to you about what information we need to get from you in order to help you and, if you are not happy with sharing this information, we will direct you to our website self help materials which may have the answer for you.
Working on your behalfWhen you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with a third party. Often this will be the local authority ( Kingston Council ) or the local Department of Work and Pensions. It may be your employer or your landlord if you ask us to contact them about your situation. We may do this by phone/post or email.
How Citizens Advice Kingston store your informationWe may hold information about you on our ‘Google Drive’ system which is cloud based document storage that may contain copies of letters we have written on your behalf or letters or other documents you have shared with us to help us to help you on your case.
How Citizens Advice Kingston share your informationWe may share your details with a partner agency such as a local solicitor offering a free appointment to you, or another local Citizens Advice office offering, for instance, Pensionwise appointments or specialist debt advice appointments. We may also share your details with a ‘3rd party’ if you have asked us to contact them on your behalf. We may do this by phone/post or email.
Contact Citizens Advice Kingston about your informationIf you have any questions about how your information is collected or used, you can contact our office. Chief Executive Officer Citizens Advice Kingston Neville House 55 Eden Street Kingston Surrey KT11BW Email (for queries on GDPR only): GDPR@citizensadvicekingston.org.uk NB if you want advice then please use this contact form thank you You can contact us to:
- find out what personal information we hold about you
- correct your information if it’s wrong, out of date or incomplete
- request we delete your information
- ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
- ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
- ask us stop using your information