Are you having problems with a pre payment meter for fuel?

Are you having problems with a pre payment meter for fuel?

Many people are finding it difficult to manage their payment meters during the current Corona Virus lockdown.

Energy suppliers have agreed to ensure vulnerable customers remain supplied with energy while in self isolation. Please direct clients who need support with prepayment meters to our updated advice pages:

If clients are unable to get in touch with their supplier and need support they should contact the consumer helpline, who can refer them to the Extra Help Unit in emergencies.