Background to kiaa


Overall aim of kiaa

To enable the future provision of sustainable and robust information and advice services in Kingston upon Thames in line with the localInformation and Advice Strategy

Summary of the kiaa strategic objectives:

  • to improve coordination of information and advice in order to deliver comprehensive joined up services locally
  • to raise awareness about the importance of high quality advice and best practices
  • to enable the Alliance to contribute towards influencing strategic development in the local advice sector.

What we are going to do/hope to achieve:

  • Map who is doing what in the information and advice sector in Kingston
  • Support agencies to work together
  • Signpost network members to sources of information and support about relevant quality standards and capacity building assistance
  • Provide information for the network members on how to get involved on a strategic level.

The Kiaa Triangleand Outcomes and Objectives 

To find out more about the Kiaa Steering Group meetings just contact us for copies of the minutes.

In February 2016 we started working on an Information and Advice Strategy for Kingston – follow the link to see  the:Kingston Information and Advice Strategy 

During 2017 we recognised that, due to the Commissioning Framework for funding set out by the Royal Borough of Kingston, there may be instances where we find ourselves in competition rather than being able to work in partnership, which is our preferred and agreed default position for member agencies. We therefore devised our protocol for dealing with such situations: kiaa Competition Protocol

In June 2018 we relaunched the Citizens Advice Kingston website as part of our Advice Kingston contract work for RBK. This was to put in place an online directory of agencies offering information and advice locally, and a range of self help materials, together with online client enquiries and partner referrals to make it easier for people to get the help they needed when and where they needed it. In doing this, CAK is a ‘Front Door’ to all the local information and advice agencies – online/face to face/ on the phone. This work complements the Social Prescribing project which is seeking to put similar digital systems in place for health and wellbeing services in our community

If you want to join the network, please follow the link: Joining kiaa


* the term ‘kiaa’ Kingston Information and Advice Alliance is copy righted to Citizens Advice Kingston