There are some agencies who are suggesting that they can help local people to claim benefits or to manage debts. They state that the help is needed as local services such as the Council and Citizens Advice are closed. They make a charge for their services. You should never pay for help to claim welfare benefits nor for advice on how to manage debts. We are free, confidential, independent and impartial service.
So, DO NOT be tempted to use these agencies – we are not closed, nor is the Council. We are running a full casework support service from home – via email and phone and letter. We can help anyone to understand what money they can claim and also to make a new claim for Universal Credit online. We can also offer help on how to cut costs on energy bills and phone bills as well as how to draw up a budget so people can manage their money.