Citizens Advice win new contract to provide information and advice

Citizens Advice win new contract to provide information and advice

Citizens Advice Kingston have been awarded the contract to deliver information and advice in the Royal Borough for the next five years.

This is the first year a contract for this service has been awarded by competitive tender following the Council’s decision to change funding arrangements for these essential local services. Citizens Advice Kingston was awarded the contract, worth £272,000 per annum, through a rigorous formal commissioning process. The contract will commence in April 2017.

Commenting, Henry Crisp, Chair of Citizens’ Advice Kingston, said:

“We are delighted to have been awarded this contract as we have been an integral part of the local community for the past seventy years.

This is good news for residents and a great relief to everyone who works and volunteers for Citizens Advice Kingston. Our focus has always been on the welfare of local residents, providing free and impartial advice that has empowered tens of thousands of people over the years.

Citizens Advice Kingston has continued to evolve during the last seventy years to best meet the changing needs of our community. We believe that our organisation, with paid staff working alongside trained and experienced volunteers provides the ideal model to carry on meeting the needs of our community in these cash-strapped times.

I would like to thank everyone working and volunteering for Citizens Advice Kingston for your hard work and congratulate you on the award of this contract. Together we look forward to serving the residents of Kingston for many more years.”

Pippa Mackie, Chief Executive of Citizens Advice Kingston, added:

“Our priority will always be the welfare of anyone in our community who requires information and advice. I can’t imagine there are many people who have not used, nor known someone who has used a Citizens Advice service at some time.

As pleased as we are with winning this contract, the reality is that it represents a reduction in our current annual funding from Kingston Council. We will therefore need to consider additional funding streams and review how we organise ourselves to continue providing the high level of service that residents in Kingston have come to expect .”

The contract to provide Information and Advice on the Royal Borough of Kingston upon Thames commences in April 2017.