From April 2019, CAK and the JCP enter into a contract for the delivery of Universal Support to local people claiming UC. I will be working with everyone in the CAK team (especially Trustees) to set out our ideal plan for supporting local UC claimants working in partnership with other kiaa members and then make sure that the Cit A model sits well within this wider plan.We have a strong working relationship with the JCP so will build on this and develop and enhance what we are able to offer to local claimants. Thanks to Alison (Chivers)at the JCP for helping us develop such good partnerships locally.
We will develop a ‘whole team’ approach – ie everyone in the room will be doing something for UC claimants so that working together we provide the best and the most sustainable service. Elements will include:
- self help materials
- appointments for digital coaching and personal budget planning (as now)
- help for people to gather and submit relevant evidence
- help for people to make and manage a claim online
- ‘quick questions’ response system for claimants
- ongoing casework to challenge unfavourable decisions etc
- local shared training for initial contact staff in CAK and partner agencies (including RBK)
- local shared training for caseworkers (all kiaa agencies)
- information and ideas sharing online via discussion groups, the kiaa noticeboard and front line staff events
- exploring a client appointment booking system online (for ease of access)
We will make sure that all channels of access are open to clients – online/face to face/phone and that there are good systems to find out client views to help us develop and improve this element of our work for the community.