Whoever you are, Whatever the problem…

We are here ready to help you. There are several ways we can do that.

  • You might find the answer here on the website – check out further down the page for more information.
  • You might find it helpful to email us-we usually have staff to answer email queries and sometimes we call you to chat things through if the adviser feels this is best.
  • You might want to leave your name and number on our voicemail and we will call you back – and if we can’t get through to you we will send you information of other agencies who might be able to help.
  • You might be able to book and appointment for someone to call you – making it easier for you to plan your day….
  • You might want to drop in to see us at the Hook Centre, we will be there on Tuesdays from 10-1 from 20th May 2025, (we will see people on a first come first served basis, so cannot guarantee you a slot )

Click on the button to email us … our team is ready to help…

Email for help

Telephone us on 02031660953 – leave your name and number and we will call you back ( Monday, Tuesday and Thursday 9-4)

02031660953

You can book a time for us to call you on the phone, see below for available appointments (shown as a time- click on the time and you can enter your details to book). There is no need to email us if you have booked a phone call – please help us to help you by keeping your appointment, thank you..

NB – if you can’t see a slot, that means the next two week’s appointments have been taken – so check back as new ones get released on a fortnightly basis…also we are looking to add more slots as people tell us they find this system helpful

We don’t offer a drop in service – so please don’t call at our office, but phone or email us instead – thank you

If you are worried about how to make ends meet – check out our cost of living toolkit. Our trained staff and volunteers are working flat out to help people. But we know there are a lot of people who find it difficult to get through, or it may take some time to get back to you. We are very sorry if that applies to you, but please keep trying and we hope that the information on our website might help you. 

Check to see if the help you need is here on the website- click on the images below to find information on key topics and use the arrow to the right to see more topics.. we hope this helps you…

People often need help with money matters – checking your welfare benefit entitlement, working out how to handle your debts and how to manage your money. Sometimes people need help on housing issues – rights and responsiblities as tenants, what to do if you have disrepair that the landlord is not sorting out, how to avoid losing your home. Many people need help on work issues – making sure they know their rights and how/if to challenge their employer. We can also help with relationship issues – especially giving information on what happens when a relationship ends, what arrangements can be made for children and finances. No problem is too big or too small to raise with us and if we don’t have the answer, we usually know someone who will have…

Check out the full list of local agencies that may help you…click on the arrow to the right to see the full list of agencies – there are over 70 of them…

Here is our latest news and views…

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